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Terms and Conditions


1. How to shop

Select goods from the menu. Click to add the item to the cart and choose how much you want. Finally, you choose the method of transport and confirm the order.


2. Order goods

We consider all orders via the order form to be binding. Outside Prague, the goods will be delivered to you by a transport service.

If it happens that in the meantime the selected goods are sold out, we will immediately call or write to you - and offer others. The availability of goods on depends on stock.

We conclude the purchase contract at the moment of order confirmation by e-mail. Payment is made online through the payment gateway.


3. Price of goods

The prices of goods include VAT and are valid at the time of placing the order.

We add transport to the price of the goods. It may vary depending on the place of delivery.


4. Delivery of goods and payment

We ship the goods immediately after payment of the order and delivery takes 2-5 working days within the Czech Republic. In the case of delivery of goods to foreign countries, the time may extend to 10-14 working days.

The price of transport is fixed and you will find it in the order form according to the selected method of delivery and place of delivery.


You can pay for the goods by credit card online through the payment gateway.


5. Order cancellation

We always prepare orders in the morning on the day of dispatch, so you can cancel it without giving reasons until 20:00 the day before. If you want to cancel your order, write to us at, and we will take care of it.


6. Complaints procedure

You can claim the goods according to generally binding legal regulations. First call us or write and specify the defect of the goods.

If you find it when taking over the goods, you have the right not to accept it. We will handle the complaint immediately, in exchange for new ones.


7. Warranty conditions

We provide a guarantee for all goods until the expiration date of the goods stated on the packaging, provided that the storage conditions are observed.

Storage conditions are from +4 to +10 ° C. You will find all the information on the label of the specific product.


8. Protection of personal data

The handling of your personal data is governed by Act No. 101/2000 Coll., On the protection of personal data. By sending the order, you give us your consent to the processing, collection and storage of the personal data provided for the purpose of buying and selling goods. Personal data is used by us to process the order.


9. Final provisions

By sending an electronic order, you accept the provisions of the business conditions, including the complaint procedure as amended on the day of sending your order, as well as the valid price of the ordered goods, including shipping or packaging.


10. About us


David Kateřiňák

IČ: 02943964


Artisan kitchen:

Palackého 20 

252 29



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